Frequently Asked Questions
Orders and Shipping
We usually ship within 24-48 hours, 5-8 business days worldwide for saree with stitched blouses. We will email you a tracking link as soon as it leaves our shop.
Yes, we ship to 50+ countries world wide. This includes the USA, UK, Canada, and Australia, New Zealand, Singapore, Hong Kong, UAE, etc on a daily basis. Please note that you may need to pay local customs fees when it arrives.
Please email us at hello@shobitam.com within 24 hours. We cannot cancel orders once they are shipped or if we have started stitching your blouse.
Returns and Exchanges
At Shobitam, we are committed to providing best quality, and value on the products we sell with a risk free 100% satisfaction guarantee.
You can return or get exchange for your online purchase at Shobitam.com for the following reasons:
1. The item received is defective or damaged
2. The item received if incorrect
3. You are dissatisfied with the item due to any quality issues
We would like to focus on offering the best customer service with products and delight our customers. If you would like to return for any other reasons, limited exceptions apply. Please see Shobitam’s return policy below for more information:
Returns and Exchanges can be tricky - and we always strive to give you the best products and avoid the hassle of returns or exchanges.
Conditions for returning a product without quality issues
If a customer wishes to return it, they will have to bear the
1)cost of shipping the product back to Shobitam
2) shipping costs borne by Shobitam to ship the product to them
3) Restock fee of (5% or$10.00which ever is higher.)
In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the cost of the product along with the shipping charges will be refunded.
Here are the list of issues not considered defects (read more about them here):
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in powerloom sarees.
* Loose threads in Bandhani sarees used for the tying and dyeing.
* Color mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.
These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)
In case of any query, you can reach out to us on our email or through our Facebook and Instagram page.
The Return/Exchange Process
You can return the item for a store credit or exchange for same or higher priced product.
If you'd like to return a product, send us an email at hello@shobitam.com with your concern within 24 hours of delivery of the product.
Once we confirm that you would like to go ahead with the return, ship the products back to us within 3 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.
Returns on international shipments, are to be paid by the buyer and the customs for returns also will have to be borne by the buyer.
Any expedited shipping or remote area surcharge costs need to be borne by the customer
The following items can't be returned /exchanged /cancelled
Because of the nature of these items, unless they arrive damaged or defective:
- Jewelry Items
- 925 Silver
- Mens Wear
- Readymade blouses
- Custom , Made to Order or personalized orders that have been stitched/woven for specified sizes, includes blouse orders that have not been processed yet
- Any product that has already been exchanged before - exchange/returns can occur only once per order.
- Sarees for which blouse has been stitched as per the customer's measurements.
- Discounted Items/Items bought during Sale.
These include products shopped during a site-wide sale, and/or other discounts. This does not apply to products which have been shopped using an Affiliates' discount coupon or Initial Sign-up discount. - Vidya Balan exclusives
- Gift Cards
We do not accept returns on jewelry, sale items, or Tanjore paintings. Also, we cannot take back sarees if the blouse or falls have already been stitched.
No, it is not a defect. Our products are made by hand on a loom. Small bumps or marks are proof that a real person made your saree. It makes your piece unique.
Product Quality and Care
Yes, it is. Our Kanjivaram and Banarasi sarees are made with pure silk. You can find the Silk Mark Certificate for authenticity.
Please only dry clean your silk sarees. This keeps the fabric and the gold thread looking new for a long time. Never wash them at home.
Yes, our jewelry is made of 925 Sterling Silver. To keep it shiny, store it in an airtight bag away from water.
We use many layers of strong packaging for our paintings. They are made with real gold foil and are packed very carefully so they do not break.
Kanjivaram Sarees
Kanjivaram silk sarees, also known as Kanchipuram silk sarees, are handwoven masterpieces from Tamil Nadu. They’re crafted using pure mulberry silk and zari, known for their durability, lustrous texture, and timeless motifs inspired by South Indian temples and nature. At Shobitam, you’ll find authentic Kanjivaram silks directly sourced from traditional weavers, ensuring every drape carries genuine craftsmanship and heritage.
An original Kanjivaram saree is made from pure mulberry silk with real zari threads of silver and gold. Look for the Silk Mark certification and a heavy, rich pallu woven separately and then interlocked to the body. Reputed brands like Shobitam provide authenticity certificates and detailed product descriptions, making it easier to buy genuine Kanjivarams online.
Check the silk texture—original Kanjivaram silk feels soft but dense. The zari should not fade or peel, and the pallu design should match perfectly with the border. Always look for the Silk Mark of India label. Shobitam’s sarees are 100% certified and handcrafted by Kanchipuram artisans, ensuring every piece is authentic.
A real silk saree has a natural sheen, feels warm when rubbed, and burns with a smell like burnt hair (not plastic). Always look for a Silk Mark tag. Shobitam guarantees pure silk sarees with transparency in origin and craftsmanship so you can shop worry-free.
Pick based on occasion, color contrast, motif style, and zari purity. Bridal Kanjivarams feature grand temple borders and bold hues, while lightweight versions are ideal for festive wear. At Shobitam, you can filter by color, design, and weave to choose the perfect saree for your personality and event.
An original Silk Mark tag carries a unique hologram and serial number issued by the Silk Mark Organization of India. It cannot be peeled off or duplicated easily. Shobitam ensures every certified saree includes this tag, providing complete buyer assurance.
When buying online, check for the Silk Mark certification, product weight, and interlocked pallu design. Authentic sellers like Shobitam showcase high-resolution images, detailed weave information, and artisan stories to help you make an informed purchase.
There’s no difference — both terms refer to the same weave from Kanchipuram town in Tamil Nadu. “Kanjivaram” is just another name. Brands like Shobitam use both interchangeably to represent this luxurious silk tradition.
Tamil Nadu is the state most famous for Kanjivaram sarees. The town of Kanchipuram, near Chennai, is globally recognized for this handwoven silk tradition. Shobitam works directly with Tamil Nadu weavers to preserve this centuries-old art form.
Kanchipuram city in Tamil Nadu is the birthplace and hub of authentic Kanjivaram sarees. It’s where skilled weavers handcraft these masterpieces with real zari. Shobitam’s Kanchipuram collection honors this legacy while offering global accessibility through its online store.
The Kanjivaram saree originated from Kanchipuram, a temple town in Tamil Nadu, over 400 years ago. The craft was nurtured by the Devanga and Saligar weaver communities. Shobitam celebrates this heritage by working closely with traditional weaving families.
Buy from trusted sellers with Silk Mark certification and transparent sourcing. Avoid cheap, synthetic imitations. Shobitam offers original Kanchipuram sarees woven by artisans, ensuring you receive genuine silk with authentic zari.
Tamil Nadu’s Kanjivaram silk and Karnataka’s Mysore silk are both exceptional, but Kanjivarams stand out for their grandeur and durability. For connoisseurs of luxury and authenticity, Shobitam’s Kanjivaram collection remains a top choice.
They’re the same. “Kanjivaram” is simply a regional pronunciation of “Kanchipuram.” Both are handwoven silk sarees made in Kanchipuram town. Shobitam uses both names to help global audiences identify this iconic South Indian weave.
Kanchipuram district in Tamil Nadu is world-famous for silk sarees, particularly Kanjivarams. Shobitam sources its silks from this region, preserving the authenticity of handwoven heritage.
Check for weight, luster, and zari texture — real zari is soft and doesn’t flake. The pallu and body are woven separately and interlocked. Shobitam’s pure Kanjivarams come with Silk Mark certification and detailed weave documentation.
Verify the unique Silk Mark serial number at silkmarkindia.com. Genuine tags have a hologram and tamper-proof seal. Shobitam provides original tags with every certified saree, ensuring authenticity.
Look for authentic weaves with pure mulberry silk and silver zari. Trusted platforms like Shobitam list detailed weave origins and artisan details, making it easy to identify original Kanchipuram pieces.
Pure silk feels soft yet crisp, glows naturally under light, and has an even weave. You can do a burn test (it smells like burnt hair). Shobitam’s sarees eliminate guesswork by providing certified pure silks with verified origin.
Real silk threads are smooth, lustrous, and do not stick when rubbed. Artificial ones feel slippery. Every Shobitam silk saree undergoes quality checks to ensure 100% authenticity.
Because each saree takes 10–15 days to weave using real zari and pure mulberry silk, often requiring two weavers. The craftsmanship and material justify its premium. Shobitam offers these heirloom-quality sarees at transparent prices, directly from artisans.
Its unmatched durability, vibrant contrast borders, and luxurious zari make it special. The interlocked pallu-body technique is unique to Kanchipuram. Shobitam’s Kanjivarams merge these traditions with contemporary designs for modern women.
The “Vivah Patu” Kanjivaram saree, made with gold threads and real gems, holds the record as one of the most expensive sarees in the world. Shobitam’s premium Kanjivaram range offers luxurious yet accessible versions of this timeless weave.
They use high-quality silk and genuine zari, requiring intricate handwork and time. Every design is a masterpiece. Shobitam ensures fair pay to artisans, which maintains authenticity and ethical craftsmanship—adding to the saree’s real value.
Both are treasures of Indian weaving. Banarasi sarees are known for Mughal-inspired motifs and fine zari work, while Kanjivarams are celebrated for their temple borders and bold contrasts. Shobitam curates both styles, helping you choose based on your aesthetic preference.
There’s no difference — they refer to the same handloom silk saree tradition from Tamil Nadu. “Kanchipuram” is the official name; “Kanjivaram” is the popular term. Shobitam proudly showcases both under one authentic heritage collection.
Authentic Kanjivaram silk is known for its rich body and strength. It will soften slightly over time as you wear it, but it will always keep its grand, royal shape.
Banarasi
Real zari can darken slightly if exposed to moisture. To prevent this, always store your Banarasi saree in a dry place, wrapped in a soft cotton cloth.
Since Banarasi sarees have a lot of detailed threadwork, they are heavier than simple silk sarees. However, they drape beautifully and feel very secure once tucked in
Silver Jewelry
Yes. We use 925 Sterling Silver. This is the standard for high-quality silver jewellery. Each piece is stamped to show its purity.
We use a thick layer of gold over the silver. It will last a long time if you keep it away from water, perfumes, and lotions.
Yes. Every piece of jewellery is packed in a sturdy box to keep it safe during shipping and easy for you to store at home.
Tanjore Paintings
Yes. Every Tanjore painting is made by skilled artists. They use traditional methods that have been passed down for generations.
Yes. These paintings feature 22-carat gold foil. This gives them a rich shine that does not fade over time.
Do not use water or soap. Simply wipe the glass gently with a dry, soft cloth. Keep the painting away from direct sunlight to protect the colors.